How long will it take to get my order?

If the inventory is positive, it takes 3-5 business days to ship every order. Once the order has been dispatched, you will get an email with tracking information and a call to schedule the delivery. We will email you right away if there is a stock issue or warehouse transfer issue.

What if my order arrives damaged?

We work with a number of the finest and most reputable freight firms in the country. They have a claim ratio of less than 1%. Even with this in mind, damage happens occasionally. Every order comes with a delivery checklist that describes how to check it once it has been received. Our claims department can issue a replacement order and submit a claim with the freight carrier at no cost to you if you report the damage at the time of delivery. Details can be found on our Shipping Information page.

Why the freight is expensive?

All of our purchases are shipped through a "common carrier," commonly known as an LTL or less-than-truckload carrier. In terms of delivery speed and least amount of damage, this is the ideal way to send flooring materials. These carriers have a minimum fee to ship an order in light of this. The minimal fee for the freight carrier will be shown by our system if the quantity you are looking for fits into that category. The majority of flooring items cannot be shipped through UPS, FedEx, etc. due to their weight and considerable risk of damage. Please contact our sales department for a special invoice if you still wish to take on the risk and require the material to be delivered by UPS or FedEx.

How do I know the products I need are in stock?

Due to the nature of the items we offer and the number of orders we handle, it is possible that if you phone us on Monday morning to check on stock and it was good at the time, it may have been gone by the time another order came in that afternoon. Reserving the stock by making a full or partial payment is the best course of action in this situation.

Do you beat any other quote/price I receive?

Yes. We will attempt to match any cheaper pricing quotes you obtain from local merchants or other online flooring companies. Just provide us a detailed quotation that details the cost, delivery, and other details so we can verify the price. Product prices are covered by this price guarantee, however in some circumstances freight rates are not.

What if I want to lock the price now but get the material delivered later?

We may accommodate you if you wish to benefit from a current discount pricing on one of our products but you do not need the flooring delivered right away. Any of our items can be ordered right away, with shipment put off for up to four months. Simply submit the order, pay a down payment (usually 40%), and let us know when you want the flooring delivered. Prior to the delivery date, we will get in touch with you to confirm the shipment timeline and get the outstanding amount. This will spare you the inconvenience of having to keep the material yourself and allow you to take advantage of the discounted rate right away.